Refund policy

We love our SteadyRise™ and are confident you will too! That’s why we have a 60-Day Guarantee. If you're not satisfied with your results, we'll give you a refund within 60 days upon delivery and receipt of order.

To initiate a refund, please see the instructions below:

  • Email support@getsteadyrise.com with your order number and reason/s for refund. If the product is defective, kindly include in your email a photo or video showing the defective item and the results you got. 

*If you wish to return the item, you are responsible for return shipping and may ship back the item using the courier of your choice. We will provide you with our return address. 

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We will issue an email confirmation once the refund has been approved and processed. Please note that the total refund amount does not include the shipping fee.

  • If you believe that the item was damaged in shipping, we require you to contact us within 5 days of delivery and we will work with you to quickly resolve the issue. 
  • To cancel an order, please contact us with the same email address as soon as possible. If your order has not yet been shipped, we will immediately refund your payment. However, if your order has been shipped, we will refund your payment as soon as we have received the item/s back from you and have processed them at our warehouse.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return and you have not received refund, please contact us at support@getsteadyrise.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@getsteadyrise.com.